We recently spoke with Sharon Bowman, Manager, Technology and Transformation, at the Hornsby Shire Council to understand more about her AI transformation journeys and top priorities for 2025.

Get your copy of the interview to explore:

• AI's Transformative Potential
• Strategies for AI Adoption and Collaboration
• Governance and Change Management
• Building AI-Driven Workforce Skills

Check out the Full interview

We recently spoke with Daminda Kumara, Chief Information Security Officer at Commonwealth Superannuation Corporation (CSC), to explore AI’s role in the Australian public sector and his top priorities for 2025.

Get your copy of the interview to explore:

• AI’s Transformative Potential – How AI is driving efficiency and innovation in government operations.
• Strategies for AI Adoption and Collaboration – Key approaches to fostering cross-departmental AI success.
• Governance and Change Management – The importance of responsible AI adoption and executive involvement.
• Building AI-Driven Workforce Skills – Ensuring AI enhances human capabilities rather than replacing them.

Check out the Full interview

Generative artificial intelligence (AI) – defined by the World Economic Forum as “a category of AI algorithms that generate new outputs based on the data they have been trained on” – has created a great deal of hype about its potential. Commentary on generative AI varies from those who claim it will transform creativity and efficiency, to those who claim it will cause problems, such as replacing people’s jobs and uncertainties about the consequences of handing more tasks over to the technology.

This report provides practical insight for organizations looking to leverage generative AI to drive innovation and growth with insights from industry leaders such as Volvo and Unilever amongst others.

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Discover the potential of artificial intelligence, machine learning, and other emerging technologies in transforming customer contact experiences. Learn how to implement artificial intelligence, harness the power of data analytics, and leverage cutting-edge tools to optimize customer service delivery.