The Age of Agents: Redefining Organisational Structures, Decision-Making Processes and Value Creation Models
27-28 October 2025 | Amsterdam
Alex Cambell
CX Sales Director, EMEA Cisco
Conference Day One - October 27, 2025
10:30 AM KEYNOTE: Unleashing the Era of Agentic AI: From Chatbots to the Internet of Agents
The AI landscape is transforming at breathtaking speed—from the days of simple assistants and chatbots to a new era defined by autonomous agents and interconnected, agentic systems. But what will the Internet of agents truly look like? How will tokenomics drive the next phase of digital interactions?
We’ll unravel what it takes to create robust, secure, and scalable agentic systems, diving into foundational requirements, security imperatives, and advanced monitoring strategies. Cisco will share how Webex Customer Experience enable organizations to create AI-powered, connected customer journeys across voice and digital channels. Learn how you can leverage the power of AI, automation, and cloud technology to support all touch points across a customer’s journey, and how you can achieve the right balance between proactive, AI and human communications to deliver contact center efficiency and better business outcomes.
Check out the incredible speaker line-up to see who will be joining Alex.
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