Shruti Ahuja

Head of Digital Transformation, Business Intelligence & Analytics Virgin Media O2

Tuesday 14th April - Conference Day One

11:00 AM Panel Discussion - From Digital Transformation to Agentic Commerce: Getting Your House in Order

Before anyone lets agents loose on their customers, there’s a lot of unglamorous work to do: fixing legacy platforms, connecting customer data, changing culture, and proving value with “everyday” AI. This discussion brings together leaders who are still in the thick of digital transformation, sharing how they’re getting agent-ready long before the first agent goes live.

• Fixing the basics: data, legacy platforms, and connected guest-facing journeys.

• Empowering colleagues with copilots and AI tools to unlock frontline capacity.

• Moving from walk-ins to orchestrated bookings, events, and personalised return triggers.

Check out the incredible speaker line-up to see who will be joining Shruti.

Download The Latest Agenda

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