Jennifer Cheung

AI Enablement & Responsible AI Data Scientist Pandora

Responsible AI Summit Main Conference Day 2 - Tuesday 22 September

2:30 PM Presentation / Case Study – Trust is the Real Gem: Governing AI at Pandora

Pandora uses AI to drive innovation, efficiency, and better decision making. But "trust" doesn't emerge by default, it has to be intentional. This session shares how Responsible AI becomes real through clear red lines, accountable ownership, and governance that works across teams and vendors. Using a retail chatbot example, Jennifer Cheung, AI Enablement & Responsible AI Data Scientist and Catarina Runa Miranda, Global Data & AI Enablement and Architecture Lead, examine how responsible AI controls are embedded across the lifecycle. They cover how they align with the EU AI Act in plain language, how they develop guardrails and risk envelopes, and why Responsible AI makes better tools (not just safer ones).

• Red lines and accountability are just as important as principles.

• Designing for better, more reliable interactions.

• Shared responsibility in the AI supply chain.

Check out the incredible speaker line-up to see who will be joining Jennifer.

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