Mariana Hebborn

At Merck, AI adoption is being operationalized through workforce design, embedding learning in real workflows rather than through standalone courses. HR leads act as the organizational lighthouse, linking AI fluency to role-specific skills employees can apply immediately. Mariana Hebborn, Head of HR Data & AI Governance, unpacks the operating model, governance, and activation tactics that enable responsible AI to scale across thousands of employees. Responsible AI becomes part of the organization's mindset, data, tooling, and operating model.