Generative AI is accelerating across insurance, bringing new capabilities and new risks to underwriting, claims, and customer operations. In this evolving environment, model risk functions must ensure that governance frameworks, validation processes, and lifecycle controls can adapt without losing rigour.
In this joint session, Roberto Martin Reguera (Model Validation Director) and Nadeem Chaudhry (Model Risk and AI Governance Lead) will share how Aviva is evolving the model risk lifecycle for GenAI. They will discuss how risk assessments and controls have been re designed for GenAI specific behaviours, how automation is being embedded to enhance oversight at scale, and how independent validation approaches have been adapted to reflect the unique characteristics of GenAI models.
They will also share practical challenges, lessons learned, and what must continue to evolve as GenAI becomes embedded across the business.