Penny Jones

Responsible AI Lead Zurich Insurance UK

Penny Jones is the Responsible AI Lead at Zurich Insurance UK. As a passionate advocate for responsible AI use, she offers guidance on solutions prioritising customers and colleagues. With over 25 years at Zurich, in various roles, Penny has unique insights into how AI benefits both customers and business. She has been instrumental in developing Zurich’s Global AI Assessment Framework, ensuring it meets ethical standards and legal requirements. Additionally, Penny has trained hundreds of colleagues worldwide, spreading awareness about responsible AI practices. She also focuses on helping colleagues build essential skills for the future, ensuring they are equipped to leverage AI technologies effectively and ethically in their roles.