Luke Coleman
Chief Executive Officer Australian Telecommunications Alliance
Agenda Day 1
2:45 PM PANEL DISCUSSION: When a Scam Crosses Three Companies, Who's Responsible?
• Defining who owns a scam that touches a platform ad, a telco message and a bank payment
• What mandatory AFCA membership changed for complaints spanning multiple entities
• Negotiating an apportionment model when no precedent exists yet
• Building the multi-party IDR (internal dispute resolution) system the cooperation obligation assumes exists
Check out the incredible speaker line-up to see who will be joining Luke.
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