Monika Kashyap

Monika Kashyap

Head of Decisioning (AI, Data & Analytics) HSBC
Monika Kashyap

With over 25 years of experience, Monika is a Data and Decisioning Leader across Banking & Financial Services, Telecoms, Insurance and Travel domains who has led the omni-channel design and delivery across the globe through customer touchpoints (digital and staff assisted) and helped businesses enhance customer engagement, NPS, growth and retention strategies. Monika has worked with major banks & blue-chip companies in the UK implementing Data and AI driven orchestration, deriving meaningful insights, driving hyper-personalisation, actionable intelligence and optimising business outcomes whilst balancing customer needs.

Check out the incredible speaker line-up to see who will be joining Monika.

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