August 16 - 17, 2022 | Virtual
Day 2
Morning Meetings
10:00 am - 11:30 am
EST
Business Meetings
Plenary
11:45 am - 12:15 pm
EST
Welcome Orientation and Chairperson's Opening Remarks
Asokan Selvaraj -
Former Chief Information Officer,
MedImpact Healthcare Systems
12:00 pm - 12:30 pm
EST
PANEL DISCUSSION: Balancing the Investments of CX and AI to Increase Revenue for the Business
Michele Buschman -
Chief Information Officer,
American Pacific Mortgage
Arthur Phidd - Chief Information Officer, REEDS Jewelers
Christopher Davis - Chief Information Officer, The Tile Shop
CIOs are now responsible for creating the same customer experience virtually as one receives physically. Automation and simplified processes not only drive the end-to-end customer experience but ensure efficient and improved delivery times. These seamless CX solutions retain clients and drive additional revenue towards your business. But with so many digital solutions on the market, how can a CIO be sure that their investments are on track both now and in the future? In this panel discussion we will talk about:
- Strategically applying tight budgets towards new solutions to ensure highest ROI
- Utilizing “Innovation Labs” to evaluate proven tech products that fit into the company’s ecosystem
- Considering chat bots, Machine Learning, or Virtual Reality to create a unified experience for both users and customers
12:30 pm - 1:00 pm
EST
CASE STUDY - INDICO: Unlocking the Potential of Unstructured Data to Improve Customer & User Experience
Asokan Selvaraj -
Former Chief Information Officer,
MedImpact Healthcare Systems
Joseph Oddo - Chief information Officer, TriWest Healthcare Alliance
In recent years, enterprises are struggling to face a new challenge: How to incorporate and utilize unstructured data to forecast where your business is headed. It is no longer enough to simply acquire the data, but how to you focus attention to create a better experience for your workforce and client base? In this Client Case Study, Indico will show be discussing how their programs organize and present your unstructured data to help you visualize where your company strengths lie, and where you can focus your time to drive best business practices. In this Case Study we will be:
- Observing Indico programs that will organize and showcase your unstructured data
- Engaging with cutting edge technology that can lay the foundation for your IT roadmaps
- Sharing the benefits of unstructured data to create a better CX and user experience
1:00 pm - 1:30 pm
EST
PEER-TO-PEER BENCHMARKING SESSION: What Healthcare CIOs Need to Know About Future Government Mandates
Asokan Selvaraj -
Former Chief Information Officer,
MedImpact Healthcare Systems
Joseph Oddo - Chief information Officer, TriWest Healthcare Alliance
Innovation has never been more widespread than within the healthcare industry. Within the last two years, IT has had to lead the charge into a flexible and easy to use client experience, while simultaneously balancing government directives that will protect their clients. This Peer-to-Peer session will feature top IT Healthcare executives that will lay out innovation roadmaps and how they execute them while still complying with ever-changing mandates and security risks. At the same time, we will benchmark digital solutions that can keep your enterprise on track with the future needs of the business based off said government directives. In this session we will be:
- Assessing the most recent and upcoming government mandates and how they will be impacting your enterprise
- Employing actionable commercial solutions that merge with government directives
- Understanding how digital tools of the future, such as augmented reality, can immediately impact the user experience
Roundtables
1:30 pm - 2:00 pm
EST
PEER-TO-PEER ROUNDTABLE DISSUSION: Future-Forward Thinking: Maximizing the Tools You Have to Serve Your Business Now and in Five Years
The future of technology is exploding like never before. Studies conducted in 2021 suggest that CIOs are spending nearly 40% of their IT budgets on new digital initiatives, but new technologies can be expensive, time consuming, or worse, unreliable. The market is so oversaturated that integrating IT across multiple sectors of your enterprise can potentially stunt business growth and overcomplicate your technology roadmap. Join us for this benchmarking session where we focus on businesses that are looking to integrate IT without compromising on growth through mergers and acquisitions. We will be:
- Identifying tools to help meet KPIs for the next five years
- Reviewing SLAs to ensure that your Vendors are on track to promote your business growth
- Evaluating tech integrations to decrease ramp-up time for Mergers and Acquisitions
