Tina Rahman

Chief Product Owner Conversational AI (Voice and Chatbots) Telefonica

Focus Day, Tuesday, 3 December 2025

12:30 PM Agentic AI in Customer Service: From Chatbots to Goal-Oriented Avatars

• Exploring Telefónica’s use of generative AI to enhance customer-facing virtual assistant

Aura for more natural, flexible dialogues.

• Addressing challenges of hallucination, data privacy, and latency in deploying generative

AI in customer service.

• Highlighting ongoing efforts to advance from deterministic bots to agentic AI systems

capable of dynamic reasoning and personalized responses.

Check out the incredible speaker line-up to see who will be joining Tina.

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Tel: +49 30 52001534

E-mail: eq@iqpc.de

Imprint:
Company information according to § 5 Telemediengesetz
IQPC Gesellschaft für Management Konferenzen mbH
Address: Rosenstrasse 2, 10178 Berlin, Germany
Tel: 49 30 52 001 534
E-mail: info@iqpc.de
Registered at: Amtsgericht Charlottenburg, HRB 76720
VAT-Number: DE210454451
Management: Torben Haagh, Richard A. Worden, Michael R. Worden

Impressum:
Firmeninformationen entsprechend § 5 Telemediengesetz
IQPC Gesellschaft für Management Konferenzen mbH
Adresse: Rosenstrasse 2, 10178 Berlin, Germany
Telefonnummer: 030 52001534
Email Adresse: info@iqpc.de
Registereintragungen: Amtsgericht Charlottenburg HRB 76720
Umsatzsteuer- Indentifikationsnummer DE210454451
Geschäftsführung: Torben Haagh, Richard A. Worden, Michael R. Worden