Experts will explore the imperative of establishing clear and transparent policy structures, shedding light on the key considerations and strategies needed to create policies that instil trust, engage stakeholders, and enhance online safety for all users.

• Develop user-centric policies that are clear, easily understood and align with community expectations.
• Involve users, experts, and stakeholders in the policy creation process to gather diverse insights.
• Discuss methodologies and KPIs for measuring and assessing policy effectiveness and impact.
• Explore how transparency in policies can set platforms apart as a competitive advantage in the online landscape.

Agnes Evrard

Director Trust & Safety
Brainly

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Adam Ingle

Global Lead - Digital Policy
The LEGO Group

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Jessica Marcus

Transparency Policy Lead, Online Safety
Ofcom

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Agne Kaarlep

Head of Policy
Tremau

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Sahar Massachi

Co-Founder and Executive Director
Integrity Institute

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Balancing the imperative of Trust & Safety with limited resources and budgets can be a daunting challenge for organisations. Learn practical strategies and innovative approaches that empower organisations to maintain a safe online environment effectively within resource and financial constraints.

• Optimising resource allocation to maximise the impact of Trust & Safety efforts.
• Harnessing AI & Automation to augment content moderation and enhance integrity at a reduced cost.
• Fostering collaboration across different departments to streamline Trust & Safety processes.
• Understanding methodologies and identifying key metrics for measuring ROI of Trust & Safety initiatives to justify budget allocation.

Sam Traynor

Product Policy Manager, Inauthentic Behavior
Meta

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Diana Tokarska

Product Director
Vinted

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Claire Panter

Director of Player Support
Lockwood Publishing

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David Hunter

Vice President of Trust & Safety
Crisp, A Kroll Business

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As reflected in the latest regulation, Child Safety is paramount for Trust & Safety professionals, but is our current approach suited to the evolving digital landscape? Join us for an insightful panel discussion that delves into tangible steps to protect children from modern online harms.

• Exploring and tackling online harms affecting children’s safety across platforms
• Is the current approach to child safety working? Where do we need to make changes?
• Using technology to combat abuse, exploitation, and grooming
• Ensure age-appropriate content and features for children across digital platforms.
• Discuss the role of parental controls and digital literacy programs in protecting children online.
• The importance of collaboration among tech companies, educators, and policymakers in creating a safer online environment for children.

Laura Higgins

Senior Director Community Safety & Civility
Roblox

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Michael Tunks

Head of Policy and Public Affairs
Internet Watch Foundation

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Dr. Elizabeth Milovidov

Sr. Corporate Counsel (digital games, metaverse and child safety)
The LEGO Group

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David Miles

Director of Safety Policy at Meta - Europe, Middle East and Africa
Meta

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John Carr

Online Child Safety Consultant
JCMCS

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A key element of the Online Safety Act is reinforcing regulations for reporting CSA. This panel will bring together experts from law enforcement agencies, child protection organizations, and technology companies to discuss the challenges and opportunities associated with CSA reporting and response. Delving into the

effectiveness of current reporting mechanisms, explore the role of technology in enhancing reporting capabilities, and examine the importance of collaboration between different stakeholders in addressing this complex issue.

• Examining the impact of the Online Safety Act on CSA Reporting and Response
• Highlighting the role of the NCA in coordinating CSA reporting and response efforts
• Assessing the effectiveness of current reporting mechanisms working at scale
• Interrogating the environment and scale of CSA, and the approach of the UK regulation to respond accordingly
• Enhancing CSA reporting and response capabilities with intelligent tools
• Emphasising collaboration between different stakeholders in addressing CSA

Ian Critchley QPM

National Police Lead for Child Protection
National Police Chiefs Council

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Sarah Blight

Online Safety Principal, CSA
Ofcom

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Kate Edwards

Associate Head of Child Safety Online
NSPCC

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Andrew Briercliffe

Head of Child Safety Online
Protection Group International

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Join this informative session that emphasises a collaborative approach to safety. Learn how to effectively engage internal and external stakeholders alike, align with regulatory requirements, and build trust and accountability within a multifaceted Trust & Safety ecosystem.

• Fostering collaboration with colleagues across departments, including legal, engineering, customer support, and product development, to align safety goals and strategies.
• Engaging with external stakeholders, such as users, law enforcement agencies, regulators, civil societies, and industry professionals, to gain diverse perspectives and insights to trust, safety & enforcement
• Delve into the practices that build trust and accountability among stakeholders and empower them to collectively address safety concerns.

Jeff Dunn

VP Trust & Safety
Hinge

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Karen Scott

Senior Child Rights and Safety Manager
The Lego Group

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Valiant Richey

Global Head of Outreach and Partnerships - Trust & Safety
TikTok

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Sahar Massachi

Co-Founder and Executive Director
Integrity Institute

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Benji Loney, Co-Founder & CPO of TrustLab will lead a session on Trust, Regulation, and Scaling Automation: Building a Trust Stack in a Rapidly Changing Market. Covering the state of Trust & Safety, what challenges teams are facing, and which tools and processes T&S teams can adopt to overcome the current challenges in the market. 

Benji Loney

Co-Founder & CPO
TrustLab

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In this session, we explore the key strategies and best practices for building a resilient Trust & Safety team that can effectively navigate evolving challenges and maintain user trust.

• Recruiting and retaining skilled professionals who are well-equipped to handle ever evolving Trust & Safety responsibilities.
• Exploring effective training programs and skill development initiatives to keep teams up to date with the latest industry trends and threats.
• Fostering collaboration between Trust & Safety teams and other departments, such as legal, engineering, and customer support, as well as external stakeholder
• Addressing mental health and well-being within Trust & Safety teams to ensure long term resilience.
• Working to develop new standards for Trust & Safety team development and continuous training

Colleen Mearn

Head of Trust & Safety
Clubhouse

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Non-consensual harassment in the digital realm poses significant challenges, from deepfakes to intimate image abuse. This session delves into strategies, tools, and legal considerations for effectively addressing these evolving forms of online harassment, ensuring user safety and well-being.

• Understanding emerging threats and explore the landscape of non-consensual harassment and its implications for Trust & Safety.
• Discussing the role of technology in detecting and preventing the spread of harmful content, including AI detection tools.
• Examining the legal considerations and challenges in combatting non-consensual harassment, and strategies for collaboration with law enforcement agencies.
• Understanding the power of user education, effective reporting mechanisms, and feedback loops to combat non-consensual harassment
• Providing victim support and focussing on moderator wellness and user wellbeing
• Exploring differing global legislation, reporting, enforcement and action

Jessica Smith

Online Safety Principal
Ofcom

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Francesca Jarvis

Survivor Services Lead
Bloom By Chayn

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Kate Worthington

Revenge Porn Helpline Practitioner
SWGfL

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Online spaces are increasingly plagued by sophisticated trolls, bots, and bad-faith actors that disrupt conversations and pose serious risks to Trust & Safety. This session delves into advanced tactics and strategies for identifying, managing, and mitigating the influence of these malicious actors.

• Exploring intelligent methods and technologies for identifying trolls, bots, and bad faith actors in real-time.
• Discussing advanced behavioural analysis to understand the motivations and tactics of malicious actors.
• Implementing effective countermeasure strategies, including content moderation, account suspension, and reporting mechanisms.
• Addressing the ethical implications of managing trolls, bots, and bad-faith actors while preserving freedom of expression.

Sam Traynor

Product Policy Manager, Inauthentic Behavior
Meta

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This session explores effective strategies and tools for educating children about online dangers on your platforms and beyond, and the importance of managing their digital footprint responsibly. Discover effective strategies and tools to empower children with the knowledge and skills they need to navigate the digital world safely and responsibly.

• Examine the role of digital literacy initiatives in equipping children with the skills to recognise and respond to online threats.
• Driving meaningful engagement and youth participation in digital literacy initiatives
• Approaches for raising awareness about cyberbullying and its impact and uncover strategies to combat it.
• Helping child users understand their digital footprint, its significance, and how they can manage their online presence responsibly.
• The importance of collaboration across the industry and parental involvement in teaching children about online safety and responsible digital behaviour.

Laura Higgins

Senior Director Community Safety & Civility
Roblox

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