Fay Churchill

Fay Churchill

Head of Data Science ITV
Fay Churchill

Agenda Day 2

2:10 PM THINK TANK | CROSS-INDUSTRY PERSONALISATION YOU CAN STEAL - FIND COMMON GROUND, AND ADOPT BEST PRACTICES

Personalisation is a key driver of customer engagement and loyalty, but it's not a one-size-fits-all solution. What resonates in one region or market can flop in another. This "personalisation station" will bring together leaders from across different industries to share insights and experiences in personalisation. You'll learn what's working, what's not, and how to adapt best practices from other industries to your own unique context.

• Discover how to separate global patterns from local truths.

• Compare how different sectors approach personalisation and uncover tactics you can adapt to your own customers.

• Learn how to measure real customer uplift, not vanity metrics.

Check out the incredible speaker line-up to see who will be joining Fay.

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