• In this immersive 2.5-hour workshop, participants will learn how to shift from traditional
UI/UX paradigms to a conversation-first design approach for AI-powered assistants. Using
real-world case studies and guided collaboration, attendees will explore how to structure
user-agent interactions that are natural, scalable, and production-ready.
• Understand the foundations of conversation design and why it is essential for building
effective AI-driven customer experiences.
• Practice mapping realistic conversation flows to surface business requirements and
define necessary backend functions.
• Prototype assistant behavior using fake data and prompt engineering before involving
development teams.
• Explore how to design multilingual, dynamic, and accessible AI agents that adapt across
contexts and customer needs.
Check out the incredible speaker line-up to see who will be joining Emily.
Download The Latest Agenda