Marc Sauty
Transformation Director Sodexo
Main Conference Day 1, Wednesday, 4 December 2025
2:00 PM AI Adoption in Shared Services: Opportunities, Challenges, and Early Use Cases
• Overview of the current state of AI integration in shared
service centers, highlighting practical use cases and pilot
projects.
• Exploration of key challenges faced during AI
implementation, including ROI measurement, change
management, and technology adoption hurdles.
• Insights into future trends and strategic priorities for scaling
AI-driven automation across global business services.
3:00 PM Panel Description: Generative and Agentic AI in Back Office & GBS: Current Applications and Future Vision
• Exploration of practical use cases of generative and agentic
AI transforming back-office and global business services
operations.
• Discussion of key application areas including finance, HR,
procurement, and compliance within GBS environments.
• Vision for the future role of autonomous AI workflows in
driving efficiency, scalability, and strategic innovation across
back-office functions.
Check out the incredible speaker line-up to see who will be joining Marc.
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Geschäftsführung: Torben Haagh, Richard A. Worden, Michael R. Worden
