Zeke Zhiqian Wu
Global Customer Relationship Management Program Manager Nissan Motor (GB) LtdSenior leader specializing in AI-powered sales and customer strategy. Proven track record in integrating data science, automation, and customer insight to enhance conversion, profitability, long-term relationship and value across diverse markets globally
Conference Day 1, Thursday, 4 December 2025
2:20 PM Panel Discussion: From generally to Individual: Agentic AI and Personalized AI to provide highly Customized Experiences
• Personal AI generally refers to AI systems that are designed specifically for an individual, learning from their unique data and behaviors
• How enterprises are combining traditional ML-based personalization signals with GenAI agents to orchestrate dynamic, goal-driven marketing and customer engagement workflows
• Practical challenges in deploying agentic systems—from data integration and model oversight to aligning agent actions with brand, compliance, and campaign strategy
• The evolving role of AI teams, marketing leaders, and human reviewers in co-piloting agentic workflows that accelerate planning, content creation, and decision cycles
3:00 PM Personalization in Automotive: From Predictive AI to GenAI at Scale
• How predictive analytics and generative AI are being applied to customer engagement, lead scoring, and forecasting
• Lessons from scaling personalization initiatives across web, offline journeys, and omnichannel communication
• Opportunities and challenges for moving from ML-based personalization to agentic orchestration in the automotive sector
Check out the incredible speaker line-up to see who will be joining Zeke Zhiqian.
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Geschäftsführung: Torben Haagh, Richard A. Worden, Michael R. Worden
