Sajit Joseph

Chief Digital and Transformation Officer Tides

Award-winning C-level executive with 24+ years of experience in driving large-scale business transformation, building digital businesses from the ground up, running business operations, and using Innovation to transform organizations and drive growth. Deep expertise in delivering business transformation using various cutting-edge AI solutions like Machine Learning/Deep Learning solutions, Generative AI solutions, and Conversational AI products. Launched more than 20 custom AI solutions. Led transformation work for Silicon Valley startups to Fortune 500 companies like Walmart, Sprint, Kohl’s, Audi, & OfficeMax and nonprofits like the American Red Cross. These transformative solutions not only added business value but also won 28 global awards. Most recently recognized by Fast Company as the Top 5 Innovative Leaders of 2022 and Top Innovative Team of 2023.

Agentic AI Week 2026 Day Two Conference: Thursday, November 12 2026

11:30 AM CASE STUDY: HOW AGENTIC AI IS TRANSFORMING CUSTOMER ENGAGEMENT MODELS

Universities face rising expectations for always-on, personalized engagement, yet student journeys remain fragmented and slow. This case study explores how Risepoint is redesigning the student experience with agentic AI as the front door: orchestrating continuous, contextual conversations across voice and text, and seamlessly blending AI with human advisors. The result is a more responsive, compliant, and scalable student experience, from first inquiry through enrollment and beyond.

• Design AI-first student experiences starting with personas and student insights, not technology

• Orchestrate long, multi-step journeys with AI agents that know when to hand off to humans

• Student experience that is personalized, contextual, just in time, and meets students where they are

• Build conversational systems that feel natural across voice and text channels

• Align internal AI capabilities with customer-facing experiences for end-to-end impact

Check out the incredible speaker line-up to see who will be joining Sajit.

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