Agentic AI Week 2026 Day Two Conference: Thursday, November 12 2026

Agentic AI Week 2026 Day Two Conference: Thursday, November 12 2026

8:00 am - 8:50 am REGISTRATION & BREAKFAST

8:50 am - 9:00 am CHAIRS DAY 1 RECAP


9:00 am - 9:30 am KEYNOTE AI SPECTAGRAM: WHERE SHOULD AI SIT IN AN ORGANIZATION? THE ORGANIZATIONAL DESIGN DEBATE

In this fast-paced 30-minute opening session, we're flipping the script and putting you in the hot seat. As experts in the field, you'll take a stand on one of the most pressing organizational design questions of the AI era: where should AI actually live inside the enterprise?

We'll be driving the questions—come prepared to defend your position and challenge others on:

• Leadership & accountability: Who should own AI—CIO, CTO, CAIO, COO, or a new model entirely? 

• Operating model: Should AI be centralized, embedded in functions, or truly cross-functional? 

• Capability structure: Do organizations still need an AI Center of Excellence in the age of agentic AI? 

• Governance & risk: Where should AI governance sit, and who is ultimately accountable? 

• Transformation mandate: Should AI leaders own enterprise transformation—or enable it? 

And more. Expect fast opinions, sharp trade-offs, and no safe answers.


9:30 am - 10:00 am KEYNOTE CASE STUDY: ENABLING HOLISTIC ENTERPRISE TRANSFORMATION THROUGH AGENTIC AI


10:00 am - 10:30 am KEYNOTE PANEL DISCUSSION: BEYOND COST-CUTTING - WHY AI NARRATIVES ARE BREAKING TRUST

Karen Walker - Vice President – Technology Solutions, CBL Properties
Alice Kim - Senior Agentic AI Data Scientist, Equifax
In many organizations, AI is being communicated primarily through the lens of efficiency and cost reduction. While commercially logical, this framing is creating fear, resistance, and disengagement across the workforce. This session explores the growing disconnect between executive intent and employee perception, and how that gap is shaping the success or failure of AI programs. In this, we will focuses on how leaders can reposition AI as an enabler of better work, not just less work.
• Reduce resistance by shifting AI messaging away from headcount reduction narratives
• Build trust by aligning executive communication with employee expectations
• Improve engagement by positioning AI as a capacity and capability enhancer
• Strengthen transformation outcomes by reframing roles as evolving rather than disappearing
• Create cultural alignment by integrating communication strategy into AI delivery

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Karen Walker

Vice President – Technology Solutions
CBL Properties

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Alice Kim

Senior Agentic AI Data Scientist
Equifax

10:30 am - 11:00 am MORNING COFFEE BREAK

TRACK C: DATA READINESS

11:00 am - 11:30 am BUILDING DATA FOUNDATIONS, LITERACY, AND GOVERNANCE FOR SCALABLE AI
Jacqueline Karlin - Ambassador, Global Women in AI (Ex-Paypal, Meta & Amazon)

AI initiatives don't fail because of models. They fail because of weak data foundations. For AI leaders, the real challenge is ensuring their organization has the data literacy, governance, and operating discipline required to move from experimentation to production. This session focuses on how to assess and upgrade your organization's data readiness to support reliable, scalable AI systems.

• Assess and benchmark your organization's data & AI readiness

Identify gaps in data quality, accessibility, ownership, and literacy that are blocking AI deployment 

• Design a practical data literacy strategy for AI adoption

Define what different roles (execs, operators, engineers) need to understand, and how to scale that capability across the business 

• Build governance frameworks that enable (not slow) AI

Develop aligned data and AI governance models covering quality, access, risk, and compliance, without creating bottlenecks 

• Close the gap between data strategy and execution

Identify cultural, structural, and process barriers, and create an action plan to embed data-driven ways of working


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Jacqueline Karlin

Ambassador
Global Women in AI (Ex-Paypal, Meta & Amazon)

TRACK C: DATA READINESS

11:30 am - 12:00 pm PANEL DISCUSSIN: UNLOCKING THE MESSY MIDDLE - MAKING SEMI-STRUCTURED DATA WORK FOR AGENTIC AI

Most enterprise AI strategies assume clean, structured data, but the reality is far messier. Most valuable information sits in semi-structured formats like emails, documents, tickets, and logs, which traditional AI struggles to operationalize at scale. This panel explores how organizations can turn this "messy middle" into a usable asset for agentic systems, enabling agents to interpret, enrich, and act on real-world data with reliability and control across enterprise workflows.

• Spot high-value semi-structured data sources that can power agentic workflows 

• Turn unstructured inputs into usable signals through smarter classification and enrichment 

• Improve data accessibility so agents can reliably interpret real-world context 

• Integrate semi-structured data into end-to-end agentic architectures


TRACK C: DATA READINESS

12:00 pm - 12:30 pm BUILD VS. BUY IN THE AI MARKETPLACE - AVOIDING TECH DEBT ACROSS AN ENTERPRISE
Jacqueline Karlin - Ambassador, Global Women in AI (Ex-Paypal, Meta & Amazon)

As agentic AI introduces systems that can autonomously plan and execute tasks, organizations face growing complexity in choosing the right mix of tools, platforms, and frameworks. The challenge is balancing speed, customization, and control while avoiding long-term tech debt. This session explores how to make smarter build vs. buy decisions in a rapidly evolving AI landscape.

• Achieve clarity on needs by mapping AI and agent capabilities to concrete business outcomes and workflows

• Optimize technology portfolios by balancing in-house development, vendor platforms, and agent orchestration layers

• Minimize tech debt by consolidating overlapping tools, standardizing interfaces, and prioritizing interoperability


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Jacqueline Karlin

Ambassador
Global Women in AI (Ex-Paypal, Meta & Amazon)

TRACK C: DATA READINESS

12:30 pm - 1:00 pm IS YOUR BUSINESS READY FOR THE AI ECONOMY? FROM LEGACY OPERATIONS TO AGENTIC-NATIVE ENTERPRISES
Jacqueline Karlin - Ambassador, Global Women in AI (Ex-Paypal, Meta & Amazon)

AI isn't just changing how work gets done, it's changing who (or what) does the buying, selling, and deciding. Most companies are still optimizing for human workflows while agents begin to transact, orchestrate, and choose on their behalf. The real challenge isn't efficiency, it's opportunity. This presentation unpacks the structural gaps, data, systems, and business models, and shows how to redesign your operating model to be discoverable, invocable, and competitive in an agent-driven economy.

• Differentiate short-term efficiency gains from long-term growth by identifying where agentic AI creates new value

• Modernize operating models by shifting from static processes to real-time, orchestrated systems

• Unlock growth opportunities by designing agent-driven customer journeys instead of optimizing existing ones


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Jacqueline Karlin

Ambassador
Global Women in AI (Ex-Paypal, Meta & Amazon)

TRACK D: FUTURE SKILLS & CAPABILITIES

11:00 am - 11:40 am PANEL DISCUSSION: FUTURE TALENT, FUTURE SKILLS - HOW AI IS RESHAPING THE WORKFORCE

As AI becomes embedded across every part of the business, organizations are rethinking not only how work gets done, but also the roles, capabilities and skills needed to succeed. Many traditional job descriptions are rapidly evolving, with human skills, AI fluency and adaptability becoming just as important as technical expertise.

This panel will explore how AI is transforming the workforce, redefining roles and creating demand for new capabilities. It will examine how organizations can prepare their people for this shift by identifying the skills that will matter most in an AI-enabled future.

• Understand how AI is changing job roles, responsibilities and the way work is organized

• Identify the emerging technical, human and AI-enabled skills that will be critical for future success

• Explore practical approaches to building an adaptable, future-ready workforce as AI continues to reshape industries


TRACK D: FUTURE SKILLS & CAPABILITIES

11:30 am - 12:00 pm CASE STUDY: HOW AGENTIC AI IS TRANSFORMING CUSTOMER ENGAGEMENT MODELS
Sajit Joseph - Chief Digital and Transformation Officer, Tides

Universities face rising expectations for always-on, personalized engagement, yet student journeys remain fragmented and slow. This case study explores how Risepoint is redesigning the student experience with agentic AI as the front door: orchestrating continuous, contextual conversations across voice and text, and seamlessly blending AI with human advisors. The result is a more responsive, compliant, and scalable student experience, from first inquiry through enrollment and beyond.

• Design AI-first student experiences starting with personas and student insights, not technology

• Orchestrate long, multi-step journeys with AI agents that know when to hand off to humans

• Student experience that is personalized, contextual, just in time, and meets students where they are

• Build conversational systems that feel natural across voice and text channels

• Align internal AI capabilities with customer-facing experiences for end-to-end impact


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Sajit Joseph

Chief Digital and Transformation Officer
Tides

TRACK D: FUTURE SKILLS & CAPABILITIES

12:00 pm - 1:30 pm INTERACTIVE DISCUSSION GROUP: BUILDING A FUTURE-READY WORKFORCE – FROM RETENTION TO RESKILLING FOR GROWTH
Rama Ryali - Head, Data Platform, Compliance & Operations, McKesson

Workforce challenges are no longer just about reducing attrition; they're about unlocking the full potential of people in a rapidly changing business environment. As digital transformation, AI adoption, and shifting employee expectations reshape the workplace, organizations must move beyond reactive retention strategies and focus on proactively reskilling and empowering their workforce for long-term growth. This interactive discussion group invites participants to share experiences, challenges, and practical ideas on how to evolve talent strategies to meet new demands, while creating meaningful, future-ready careers for employees.

Together, participants will explore:

• How to shift from a retention mindset to a growth mindset, where continuous learning and mobility are central to workforce strategy 

• Practical approaches to aligning reskilling and upskilling initiatives with evolving business and technology priorities 

• Ways to build stronger leadership, mentorship, and internal mobility pathways that support employee development


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Rama Ryali

Head, Data Platform, Compliance & Operations
McKesson

1:00 pm - 2:00 pm LUNCH BREAK

2:00 pm - 2:30 pm KEYNOTE THE GREAT MISMATCH: WHY AGENTIC AI WON'T SOLVE YOUR WORKER SHORTAGE

Laura Ullrich - Director of Economic Research, Indeed
Agentic AI has quickly become the latest promise in business transformation. Leaders across industries are investing heavily in AI agents and automation tools, hoping to unlock productivity gains, accelerate growth, and reduce dependence on hiring in an increasingly challenging labor market. Yet AI is advancing fastest in white-collar work, while the most acute talent shortages remain in frontline industries that require human presence. Drawing on the latest Indeed Hiring Lab research, Laura will explore why automation alone is not enough, and how organizations must redesign work, operating models, and talent strategies for a workforce-constrained future.
• Build a more realistic workforce strategy by understanding where AI can, and cannot, address labor shortages
• Identify the greatest talent risks facing their organization by analyzing labor market and demographic trends shaping the next decade
• Prioritize AI investments more effectively by distinguishing between productivity opportunities and workforce constraints
• Increase organizational resilience by redesigning jobs and workflows around human-AI collaboration

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Laura Ullrich

Director of Economic Research
Indeed

As economic pressures intensify, organisations are under growing pressure to prove that AI investments deliver measurable business value. Yet many remain stuck in "pilot paralysis", running isolated experiments that never scale. Success requires more than great technology; it demands the right operating model, governance, data foundations, and ROI framework. In this panel discussion, we'll explore why AI initiatives stall and how organizations can build the capabilities needed to move from proof of concept to enterprise-wide impact.

• Achieve measurable AI ROI by aligning use cases with strategic business outcomes

• Move successful pilots into production by building the right governance and operating model

• Reduce the risk of fragmented AI adoption through stronger data and technology foundations


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Stephanie Licht

SVP, Senior Director Process Optimization & Automation
Old National Bank

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Preeti Hemant

Director, AI Engineering (AVP)
Chubb

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Nadia Wood

Senior Machine Learning Engineer
Mayo Clinic

3:00 pm - 3:05 pm END OF AGENTIC AI USA WEEK 2026