Holly Hallman

VP, Data Architecture and Analytics Children's Health

Agenda Day 2

8:45 AM PANEL DISCUSSION | FROM TICKET-TAKING TO BUSINESS THINKING - REDESIGNING THE DATA OFFICE OPERATING MODEL

Expectations placed on the data office have shifted faster than its mandate. Leaders are no longer judged on report delivery, but on whether data work materially protects margin, improves operational efficiency, and supports enterprise change such as M&A, platform consolidation, or new care models. Yet many teams remain stuck in a service posture, reacting to inbound demand with little authority to challenge priorities or stop low-value work. Without explicit ownership of outcomes, prioritisation rights, and clear success measures, even mature teams regress into ticket queues. The point is not tooling, it is redefining what the data office is accountable for, and what it is allowed to say no to.

• Compare operating models where the data office owns prioritisation and outcome alignment, not just delivery, and where that breaks down in practice

• Discuss how leaders are securing mandate and authority to focus teams on work that moves enterprise outcomes

• Align incentives so teams are rewarded for sustained business impact, not volume of requests fulfilled

Check out the incredible speaker line-up to see who will be joining Holly.

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