Tammye Garrett-Feeley

Chief Data Officer UT Southwestern Medical Centre

Agenda Day 1

8:50 AM PANEL DISCUSSION | WE CANNOT FIX WHAT WE CANNOT SEE - BUILDING A PRACTICAL VIEW ACROSS EPIC, CLAIMS AND OPERATIONS

Across provider networks and health plans, a similar pattern keeps surfacing: everyone senses where work breaks down, but no one can point to it end-to-end with confidence. It’s not just about dashboards; it’s about the friction points between Epic, claims, and operations. Specifically, where does the 'perfect' clinical record fall apart in the authorization process? Fragmented systems, redundancy across silos, admin waste, mismatched definitions, and delayed or duplicated feeds necessitate extra work across eligibility, authorization, discharge planning, and claims. Under cost pressure, burnout, the goal is not more dashboards, it is a shared operational picture that shows where capacity is being burned and where action actually impacts outcomes.

• Pinpoint workflows where low visibility drains capacity and impacts patient experience

• Compare how teams connect EHR, claims, and service operations into a holistic view to identify silos and determine best practices

• Move from passive reporting to active alerting, and surface issues to teams before they result in denials or delayed discharges

Check out the incredible speaker line-up to see who will be joining Tammye.

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