Chatbots trained on public large language models are prone to hallucinations, misquoting policies and leaking PII. RAG pairs a private LLM with permissioned document retrieval, serving proof auditors can trace. Leaders in the space are cutting call-centre average handling time while simultaneously slashing compliance redlines. It all sounds great – but CDOs and their teams need to establish robust architecture and governance, as well as evaluate the technology optimisation cost vs ROI.
Check out the incredible speaker line-up to see who will be joining Venkatesh.
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