Agenda Day 1

CDO BFSI Agenda Day 1

8:30 am - 8:35 am IQPC WELCOME SPEECH – Konstantinos-Konor Lambrinidis, Conference Producer, IQPC

8:00 am - 8:30 am EVENT REGISTRATION & COFFEE

8:35 am - 8:45 am OPENING ADDRESS FROM THE CHAIR

8:45 am - 8:50 am LIVE POLLS

8:50 am - 9:35 am PANEL DISCUSSION: ENTERPRISE QUALITY STANDARDS – STOP BAD DATA AT ITS SOURCE

Poor upstream quality sabotages AI efforts, compliance, and customer experience; reactive fixes simply inflate cost and time resources. Equally, bad quality downstream flow hinders data team efforts by forcing endless cleaning loops, ad-hoc pipeline patches, and manual fixes every time a report or model misfires. Before organisations can even explore safe and efficient use of AI, data architecture and quality need to get in check. Proactive, contract-level standards are essential, and only CDOs that get their data in line will unlock true value. 


  •  Learn how to embed uniform data-quality service level agreements into every vendor and internal business unit contract.
  • Use critical-data-element catalogues to assign clear ownership and accountability.
  • Discover how to automate quality tests, replace manual sampling, and streamline quality. 

9:35 am - 10:05 am SNOWFLAKE PRESENTATION


10:10 am - 10:40 am ONE-TO-ONE BUSINESS MEETINGS & NETWORKING

10:45 am - 11:20 am ONE-TO-ONE BUSINESS MEETINGS & NETWORKING

11:25 am - 11:55 am ONE-TO-ONE BUSINESS MEETINGS & NETWORKING

10:10 am - 10:40 am THINK TANK: SYNTHETIC-DATA SANDBOX - HOW TO TEST SAFELY WHEN REAL CUSTOMER DATA IS OFF-LIMITS

Consumer duty rules and cross-border privacy laws block teams from using live customer data in non-production. Synthetic data promises safe, and statistically valid test sets. But many wonder if synthetic data can yield meaningful results,


  • Explore the privacy risks and considerations that make synthetic a must-have.
  • What are some quality checks that can convince auditors the fake data is “good enough”?
  • Share use cases that generate, store, and watermark synthetic data for use in your next model training cycle

10:45 am - 11:20 am ROUNDTABLE: AI CLAIMS ROUTER: HOW YOUR PEERS ARE SLASHING CLAIM TIMES AND IMPROVING NPS

Claims still often bounce between handlers worldwide, affecting pricing, efficiency, and customer satisfaction. AI is however transforming the claim lifecycle, drastically reducing the time from FNOL to payout, decreasing manual processing, and boosting policyholder loyalty. Data leaders now have the opportunity to rebrand insurance operations as a lean claim handling machine that optimizes productivity, guaranteeing compliance and safeguarding against fraud.


  • Share NLP training tips on how to leverage unstructured PDFs and email attachments classify claim type, jurisdiction and urgency at intake.
  • Discuss how audit-grade lineage keeps PRA/FCA auditors happy.
  • Communicate the NPS uplift opportunities that shortening claim lifecycles is already achieving.

11:05 am - 11:35 am THINK TANK: DEVELOP REUSABLE DATASETS AND SHARE BEST PRACTICES TO SCALE ENTERPRISE AI

Duplicate datasets, bespoke feature code and inconsistent definitions create compliance friction, prolong processes, and inflate infrastructure cost. Scaling AI enterprise-wide requires certified golden data copies of critical data and sharable ML templates for the entire organisation.


  • How are your peers keeping downstream app in sync?
  • What are the best practices to guarantee feature reusability?
  • Explore rules that make reusable data sharing quick, not bureaucratic.

12:00 pm - 12:45 pm PANEL DISCUSSION | PRESERVE OR LET DIE? DECIDE ON WHEN AND WHERE TO SUNSET OLD TECH

Legacy mainframe cores swallow IT spend, yet a “big-bang” switch-off terrifies all stakeholders. Successful CDOs now rank heritage apps by licence cost, cyber exposure and skills scarcity, then phase out the worst offenders while protecting resilient code. The reward? Reduced operational spend, lighter audit findings, and a future ready talent pool.


  • Understand how peers score systems on cost-to-run, risk and user pain to identify the technology decommission to prioritize first.
  • Learn to run “shadow mode” tests that prove a process is safe to cut.
  • Discover funding hacks that recycle long-term savings into the next decommission wave.

12:45 pm - 1:45 pm LUNCH


1:55 pm - 2:25 pm ONE-TO-ONE BUSINESS MEETINGS & NETWORKING

1:45 pm - 2:15 pm PROBLEM SOLVING CLINIC

Generic Q&As never kill a live blocker. Submit one thorny issue pre-arrival – either through the email that will be sent to you prior to the conference, or during our question collection during the pre-event pub quiz. In five-minute rotations, peers dissect your problem, share fixes and volunteer follow-up contacts. You leave with an action plan and the contacts to get you through it

2:20 pm - 2:25 pm LIVE POLLS

2:25 pm - 2:55 pm VEEZOO PRESENTATION


2:55 pm - 3:25 pm PRESENTATION| DEFRAGMENT YOUR INSURANCE DATA – BREAK SILOS AND CREATE A 360° DATA VIEW

Mergers, new product lines and cloud expansion often leaves data stranded in incompatible policy, claims and customer platforms. The result: blind spots in risk exposure, sluggish analytics and regulators demanding a unified source of truth. CDOs must weave those silos together before duplicated effort and bad decisions start impacting margins – and reputation.


  • Preview data-contract models that detail rights, service level agreements and lineage for each hop.
  • See what frameworks work best to orchestrate consistent governance across on-prem and cloud repositories.
  • Explore how a robust shared data hub aligns every team to the same “source of truth”. 

3:30 pm - 4:00 pm ONE-TO-ONE BUSINESS MEETINGS & NETWORKING

4:05 pm - 4:35 pm ONE-TO-ONE BUSINESS MEETINGS & NETWORKING

4:40 pm - 5:10 pm ONE-TO-ONE BUSINESS MEETINGS & NETWORKING

3:30 pm - 4:00 pm THINK TANK | SYNC DATA PILOTS TO PRAGMATIC BUSINESS NEEDS, ENSURE ALIGNMENT, AND ENCOURAGE INNOVATION

Tech teams come up with visionary ideas; Business units chase next quarter’s numbers; mis-alignment results in mid-project funding cuts, leaving everyone frustrated. CDOs step up to the challenge, and bridge technical data expertise with solid business objectives to drive both innovation and growth.


  • Discuss how drafting clear joint KPIs with respective business units may clear red tape faster.
  • Alongside your peers, design a repeatable PoC cycle template that you can use to accelerate aligned future projects.
  • Share how narrative storytelling often plays a role in demonstrating value proposition that keep board scepticism at bay.

4:05 pm - 4:35 pm ROUNDTABLE | LET’S TALK FAILURES: WHAT DIDN’T WORK (AND WHAT WE HOPE TO HAVE LEARNED)

Corporate culture tends to only showcase wins, leaving recurring mistakes unaddressed and often unacknowledged across functions and geographies.


  • Share failure stories and have a frank discussion without reputational risk.
  • Collaborate with your peers to group similar root causes of failure into an enterprise “avoid list”.
  • Decide on the top 3 common mistakes your groups have admitted to, and commit to avoiding them

4:40 pm - 5:10 pm THINK TANK | LOW-CODE WORKFLOW AUTOMATION – INCREASE PRODUCTIVITY WITHOUT INCREASING HEADCOUNT

Hiring caps can hurt growth while customer volumes escalate; low-code platforms promise drag and drop productivity and broader workflow gains but risk uncontrolled app sprawl.


  • Benchmark against your peers and discover how many hours you can save per automated process.
  • Share practical insights on how to calculate provable ROI.
  • Brainstorm pragmatic kill-switches and approval processes that can stop uncontrolled app sprawl before it starts. 

5:15 pm - 5:45 pm RELTIO PRESENTATION

Poonam Agate - Senior Solutions Architect, Fivetran


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Poonam Agate

Senior Solutions Architect
Fivetran

5:45 pm - 6:30 pm PANEL DISCUSSION | DATA-PRODUCT MONETISATION – DISCOVER WHICH ASSETS CAN TRANSLATE TO PROFIT WITHOUT BREACHING TRUST

Open Banking APIs and data marketplaces promise new revenue streams which boards are more than keen to explore – but few have managed to monetise data assets to their full extent just yet. Poor data quality, uncertainty over which data can be repackaged into profitable products, privacy concerns, and fragmented data architecture are common inhibitors. Adding to these blockers, Consumer Duty and GDPR slap fines on any hint of misuse, further paralyzing CDOs who would rather play it safe. Pilot revenues are often menial as legal and risk teams veto bold moves. CDOs must now prove a model that grows profit share without triggering customer backlash or regulatory scrutiny.


  • Explore commercial frameworks that share upside with partners, protect from liability, and align with your consumer duty and regulatory commitments.
  • Learn how to develop the infrastructure for secure data sharing, advanced analytics, and product development and capitalize on underutilized data assets.
  • Create convincing narratives that persuade customers to opt in rather than out.

6:30 pm - 6:35 pm CLOSING REMARKS FROM THE CHAIRPERSON

6:45 pm - 8:45 pm NETWORKING DRINKS RECEPTION