Mridula Mutharaju

Head of Analytics & Customer Engagement, C&I NatWest Group

Mridula Mutharaju is Head of Analytics & Customer Engagement for NatWest's Commercial & Institutional business, where she is responsible for using data, analytics and AI to improve customer and commercial outcomes. With more than 20 years' experience spanning banking, treasury, markets and analytics, she combines deep commercial expertise with technology leadership, helping organisations translate insight into action at scale. She leads multidisciplinary teams across analytics, data science, decisioning and customer engagement. Her interests include decision intelligence, AI adoption, analytics operating models and the organisational change required to build intelligence-led businesses

Agenda Day 1

5:30 PM PANEL DISCUSSION: THE TALENT CRISIS IN DATA - CAN YOU HIRE YOUR WAY OUT OF THIS?

The rules of hiring in data and analytics are being rewritten- organisations now need talent who can connect data, AI and real business outcomes. With AI tools generating polished answers in seconds, distinguishing genuine expertise from surface-level knowledge is becoming increasingly difficult. At the same time, the pathway for developing junior talent is narrowing, as entry-level tasks are automated this creates long-term risks for workforce sustainability. This creates a new leadership imperative- building credible, future-ready teams in a market where roles, skills and expectations are constantly evolving.

Understand how roles are evolving and why business fluency is becoming as critical as technical skill.
Learn how to assess true capability in the age of AI, identifying talent that can apply judgement and commercial thinking.
Explore strategies to close the junior talent gap while attracting and retaining high-performing individuals to build future-ready teams.

Check out the incredible speaker line-up to see who will be joining Mridula.

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