Steve Holyer

In the modern world, GenAI just generates text, but Agentic AI actually takes actions on behalf of the customer (e.g., transferring funds, updating records, opening accounts). If a generative chatbot gets a name wrong, it's embarrassing; if an AI Agent triggers a transaction on the wrong "Elizabeth" because of bad integration or bad data, it's a massive regulatory and financial disaster.

• Discover how AI for banking workflows can elevate data quality from a tech issue to a top-tier risk priority.
• Discuss how legacy core banking silos split a single customer's identity across multiple systems, creating high-risk blind spots for AI.
• Explore how to deploy a unified data management layer to clean, match, and govern customer data in real time, ensuring AI agents always act on accurate, verified information.