Tris Burns

Claims still often bounce between handlers worldwide, affecting pricing, efficiency, and customer satisfaction. AI is however transforming the claim lifecycle, drastically reducing the time from FNOL to payout, decreasing manual processing, and boosting policyholder loyalty. Data leaders now have the opportunity to rebrand insurance operations as a lean claim handling machine that optimizes productivity, guaranteeing compliance and safeguarding against fraud.

• Share NLP training tips on how to leverage unstructured PDFs and email attachments classify claim type, jurisdiction and urgency at intake.
• Discuss how audit-grade lineage keeps PRA/FCA auditors happy.
• Communicate the NPS uplift opportunities that shortening claim lifecycles is already achieving.

Corporate culture tends to only showcase wins, leaving recurring mistakes unaddressed and often unacknowledged across functions and geographies.

• Share failure stories and have a frank discussion without reputational risk.
• Collaborate with your peers to group similar root causes of failure into an enterprise “avoid list”.
• Decide on the top 3 common mistakes your groups have admitted to, and commit to avoiding them