DATA GOVERNANCE TO AI: NAVIGATING RETAIL'S DATA CHALLENGES
9 - 10 July 2025 | Hilton Syon Park, London
Day 1
8:00 - 8:30
REGISTRATION & COFFEE
8:30 - 8:35
CDO RETAIL EXCHANGE WELCOME
8:35 - 8:45
OPENING ADDRESS FROM THE CHAIR
Brian Jones -
Founder/Director,
Atlantic Cedar Limited
8:45 - 8:50
LIVE POLLS
8:50 - 9:35
PANEL DISCUSSION: EMPOWERING RETAIL THROUGH DEMOCRATIZED DATA ANALYTICS OR OVERWHELMING THE STAKEHOLDERS WITH THE COMPLEXITIES OF DATA & AI ?
Stefan Kühn -
CTO,
Sporting Rock
Andy Brown - Group Head of Data Architecture & Engineering, Applegreen
Zahid Hossain - AVP - Global Business, Tiger Analytics
Sami Rahman - Director of Data, HYPEBEAST
9:35 - 10:05
CUSTOMER CONTEXT - STREAMING INSIGHTS FOR AI-DRIVEN RETAIL JOURNEYS
Alex Dean -
Co-Founder and CEO,
Snowplow
10:10 - 10:40
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING
10:45 - 11:15
ONE-TO-ONE BUSINESS MEETINGS
11:20 - 11:50
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING
10:10 - 10:40
CASE STUDY THINK TANK: NAVIGATING THE CDP JOURNEY: BALANCING OPERATIONAL CUSTOMER RECORDS AND UNIFIED CUSTOMER INSIGHTS
Nadia Shchegrova -
Head of Analytics,
Currys plc
10:45 - 11:15
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING
11:20 - 11:50
THINK TANK: HOW TO RIDE THE LATEST WAVE OF DATA MONETISATION
Ben Morrison -
Retail Services Director UK & IRE,
NielsenIQ
Data monetisation is seen as a critical part of a retailer's data strategy.
The biggest winners showcase $bn's of retail media revenue which often inflates the industry expectations of their own data programmes. Others may stall or miss the opportunity. This can be due to choice, lack of structured and valuable data assets, or poor execution in technology, people, and processes.
NIQ has been monetising retailers' first-party data for decades - we share our experience on what we believe are the drivers of success
11:55 - 12:25
DO LESS TO ACHIEVE MORE: THE BUSINESS CASE FOR REAL-TIME DATA AND AGILE MARKETING
Aaron Smedley -
Chief Digital & Marketing Officer,
Le Chameau
12:25 - 12:55
ENABLING DATA & AI SUSTAINABLE INNOVATION IN THE RETAIL INDUSTRY
Paul Winsor -
Head of Retail EMEA,
Snowflake
12:55 - 13:55
NETWORKING LUNCH
13:55 - 14:25
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING
13:55 - 14:25
THINK TANK: AI STARTS WITH IDENTITY - BUILDING THE FOUNDATION FOR SMARTER RETAIL
Matthew Biboud Lubeck -
GM EMEA,
Amperity
Retailers are rapidly adopting AI to deliver more personalised and efficient customer experiences — but many overlook the critical first step: Identity. Without a unified and accurate view of the customer, AI models are limited by fragmented or unreliable data. In this session, Amperity will share why identity resolution is essential to enabling AI in retail, and how brands are using it to unlock more effective marketing, loyalty, and customer engagement strategies.
Key Takeaways:
- Why identity is the prerequisite for AI-driven personalization in retail.
- How to resolve fragmented customer data across channels and systems.
- The impact of accurate identity on real-time recommendations, targeting and service.
- Examples of retail brands successfully activating AI through better data.
- How to lay the groundwork for smarter AI with a strong identity foundation.
14:30 - 14:40
LIVE POLLS
14:40 - 15:10
FROM DATA CHAOS TO CLARITY: TRANSFORMING DATA INTO DECISION-DRIVING POWER
Manraj Othi -
Ex - Global Lead Decision Scientist,
Starbucks
15:10 - 15:40
THE AUTONOMOUS ADVANTAGE - UNLEASHING RETAIL'S AGENTIC AI FUTURE
Robert Algar -
Solution Consultant,
Reltio
The retail world isn't just changing—it's demanding autonomous intelligence. Forget traditional AI's insights; the next frontier is Agentic AI, systems that make real-time decisions, anticipate desires, and act on their own. This isn't science fiction; it's today's competitive edge. We'll show you how this revolution transforms customer experiences, skyrockets operational efficiency and unlocks new revenue streams like never before. But here's the kicker: none of it works without a foundation of trusted, real-time, unified data. Discover how Agentic AI, supercharged by Reltio, delivers unprecedented agility and profitability, truly future-proofing your retail enterprise.
· Get practical, actionable strategies for deploying Agentic AI in your retail organisation, powered by a data platform that makes it real.
· Learn how autonomous personalisation and optimised operations can drive significant new revenue streams.
· Understand how to prepare your business for the next wave of AI, ensuring you stay ahead of the curve.
15:45 - 16:15
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING
16:20 - 16:50
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING
16:55 - 17:25
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING
15:45 - 16:15
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING
16:20 - 16:50
INTERACTIVE LIGHTING DEBATE
16:55 - 17:25
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING
17:30 - 18:15
CHAMPAGNE HOUR AND ROUNDTABLE DISCUSSIONS
17:30 - 18:15
TABLE 1: NEXT-GEN RETAIL SUPPLY CHAINS: HARNESSING AI AND FOUNDATIONAL DATA FOR SUCCESS
17:30 - 18:15
TABLE 2: HOW WILL DATA & ANALYTICS LOOK LIKE IN 10 YEARS FROM NOW?
