DATA GOVERNANCE TO AI: NAVIGATING RETAIL'S DATA CHALLENGES
9 - 10 July 2025 | Hilton Syon Park, London
Day 2
8:00 - 8:35
REGISTRATION & COFFEE
8:35 - 8:45
OPENING ADDRESS FROM THE CHAIR
Brian Jones -
Founder/Director,
Atlantic Cedar Limited
8:45 - 9:30
PANEL DISCUSSION: MASTERING DATA QUALITY, BUILDING A SOLID FOUNDATION FOR RELIABLE INSIGHTS
Brian Jones -
Founder/Director,
Atlantic Cedar Limited
Paolo Maresca - Head of Data Platform Enablement, Philip Morris International
Sam Middleton-Bray - Head of Data, FatFace Ltd
Simone De Giuseppe - Chief Information and Digital Officer, Bricocenter
9:30 - 10:00
THE FUTURE OF RETAIL - HARNESSING AGENTIC AI, DATA, AND CDPS FOR HYPER-PERSONALISED CUSTOMER EXPERIENCES
In a highly competitive retail landscape with evolving customer expectations, creating connected experiences is paramount for success. Join Ashwin Basu to explore how leveraging a Customer Data Platform (CDP) can revolutionise retail interactions and drive revenue and growth. With a unified view of customer data, retailers can anticipate needs, personalise offers, and seamlessly orchestrate multichannel journeys. By harnessing the capabilities of Agentic AI alongside advancements in predictive analytics, personalised content generation, and real-time recommendations, retailers can deliver hyper-personalised, real-time experiences that not only nurture customer loyalty but also propel business expansion. Through relatable narratives and real-world examples, we will showcase the transformative synergy of customer data and AI, culminating in the creation of personalised, engaging, and efficient customer experiences.
10:05 - 10:35
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING
10:40 - 11:10
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING
11:15 - 11:45
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING
10:05 - 10:35
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING
10:40 - 11:10
THINK TANK: LEVERAGING AI AND UNSTRUCTURED DATA TO ENHANCE CUSTOMER PERSONALIZATION
Saverio Serafino -
Consumer Value Creation (CRM) & Data Analysis Director,
Zegna
11:15 - 11:45
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING
11:45 - 12:15
TANDEM PRESENTATION: DATA CULTURE: THE SECRET INGREDIENT IN RETAIL'S DIGITAL RECIPE
Carly Davies -
Head of Data Culture,
Co-op
Nick Blewden - Data Director, Co-op
12:15 - 12:45
BALANCING DATA GOVERNANCE AND BUSINESS AGILITY: THE RETAIL DATA LEADER’S PLAYBOOK
Matt Court -
Head of BI and Data Governance,
Gymshark
12:45 - 13:45
NETWORKING LUNCH
13:45 - 14:15
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING
14:20 - 14:50
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING
13:45 - 14:15
ONE-TO-ONE BUSINESS MEETINGS & NETWORKING
14:20 - 14:50
THINK TANK: (DON’T) BELIEVE THE HYPE– PREDICTING FUTURE TECHNOLOGY TRENDS
